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Five Trends Shaping The Future Of Customer Experience In 2020 #ux #cx #innovation #Germany #US

https://www.forbes.com/sites/blakemorgan/2019/12/17/5-predictions-for-customer-experience-in-2020/#1461e1fb2ec7

Our View point: Global B2B companies need to focus on Customer centricity and customer experience to develop loyal advocacy, however only research can provide insights on the customers feelings and emotions driving purchase behaviour
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